Agreement Acceptance & Definitions

1. Agreement Formation

By accessing our website, engaging our services, or making any payment to Vishwanta Overseas ("Company", "we", "us", "our"), you ("Client", "you", "your") agree to be legally bound by these Terms & Conditions. This agreement forms a binding contract between parties.

2. Entity Definitions

• Vishwanta Overseas: The immigration consultancy company providing services
• Client/Customer: Individual or entity engaging our services
• Services: All immigration, visa, and related consultancy services provided
• Agreement: These Terms & Conditions plus any service-specific contracts
• Government Authorities: Immigration departments, embassies, consulates of destination countries

Service Description & Scope

3. Services Provided

• Immigration Consultation: Assessment of eligibility and pathway recommendations
• Application Assistance: Guidance in preparing and submitting visa applications
• Documentation Support: Review and preparation of required documents
• Representation Services: Communication with authorities on client's behalf (where authorized)
• Educational Guidance: University applications and study permit assistance
• Employment Services: Job search support and work permit applications

4. Service Limitations

• Advisory Role Only: We provide consultation; final decisions rest with government authorities
• No Outcome Guarantee: Success in visa applications cannot be guaranteed
• Third-Party Dependencies: Many processes depend on external authorities and service providers
• Information Accuracy: Our advice is based on information provided by clients and current regulations

Client Obligations & Responsibilities

5. Information Disclosure Requirements

• Complete Accuracy: All information provided must be truthful, accurate, and complete
• Criminal History: Must disclose any criminal convictions, charges, or investigations
• Previous Applications: Must reveal all previous visa applications, refusals, or deportations
• Financial Status: Must accurately represent financial situation and means of support
• Medical Conditions: Must disclose any medical conditions that may affect applications
• Family Status: Must provide accurate information about marital status and dependents

6. Document Authenticity & Verification

• Genuine Documents: All submitted documents must be authentic and unaltered
• Authorized Translations: Provide certified translations where required
• Original Documents: Submit originals or certified copies as requested
• Document Updates: Inform us immediately of any changes to submitted documents

Payment Terms & Financial Obligations

7. Fee Structure & Payment Requirements

• Service Fees: Professional consultation and service fees as agreed
• Government Fees: Official fees payable to government authorities
• Third-Party Costs: Medical exams, translations, and other external services
• Administrative Charges: Processing and handling fees for complex cases

8. Payment Terms

• Advance Payment: Fees due before commencement of services unless otherwise agreed
• Payment Methods: Bank transfer, credit card, or other approved methods
• Currency: All fees quoted in Indian Rupees unless specified otherwise
• Late Payment: Interest charges apply on overdue amounts at 2% per month

Liability Limitations & Risk Management

9. Maximum Liability Cap

• Financial Limit: Total liability limited to fees actually paid, maximum ₹5,00,000
• Scope Restriction: Liability limited to direct damages only
• Temporal Limit: Claims must be made within 60 days of service completion

10. Excluded Liabilities

• Consequential Damages: No liability for indirect, incidental, or consequential losses
• Opportunity Costs: Not responsible for lost opportunities or alternative options
• Travel Expenses: No compensation for travel, accommodation, or related costs
• Business Losses: Not liable for business interruption or loss of income
• Emotional Distress: No compensation for stress, anxiety, or emotional impact

11. Force Majeure & External Factors

• Government Actions: Policy changes, embassy closures, processing delays
• Natural Disasters: Earthquakes, floods, pandemics, or other natural calamities
• Political Events: Wars, sanctions, political instability, or diplomatic issues
• Technology Failures: System crashes, cyber attacks, or infrastructure problems
• Economic Factors: Recession, market crashes, or currency devaluation

Professional Standards & Regulatory Compliance

12. Professional Qualifications

• ICCRC Membership: Compliance with Immigration Consultants of Canada Regulatory Council
• MARA Registration: Migration Agents Registration Authority (Australia) compliance
• Continuing Education: Regular training and updates on immigration law changes
• Professional Insurance: Maintained professional indemnity insurance coverage

13. Ethical Standards

• Code of Conduct: Adherence to professional codes of ethics
• Conflict of Interest: Disclosure and management of any potential conflicts
• Confidentiality: Protection of client information and privacy
• Professional Integrity: Honest and transparent dealings with clients

Data Protection & Privacy

14. Information Collection & Use

• Personal Data: Collection limited to information necessary for services
• Sensitive Information: Special protection for health, financial, and criminal history data
• Purpose Limitation: Use restricted to immigration and related services
• Consent Requirements: Explicit consent for collection and use of personal data

15. Data Security & Storage

• Security Measures: Robust technical and organizational security controls
• Access Controls: Restricted access to client information on need-to-know basis
• Data Retention: Retention periods as required by law and professional standards
• Secure Disposal: Secure destruction of data when no longer required

Termination & Dispute Resolution

16. Service Termination

• Client Termination: Written notice required; fees for services rendered due
• Company Termination: Right to terminate for breach of terms or non-payment
• Automatic Termination: False information or illegal activity terminates agreement
• Effect of Termination: Outstanding obligations survive termination

17. Dispute Resolution Framework

• Internal Resolution: Initial discussion with assigned consultant
• Management Review: Escalation to senior management if unresolved
• Mediation Process: Independent mediation if mutually agreed
• Arbitration Requirement: Binding arbitration under Indian Arbitration Act
• Legal Proceedings: Courts in Hyderabad, Telangana have exclusive jurisdiction

18. Legal Framework

• Governing Law: Indian law governs this agreement
• Jurisdiction: Exclusive jurisdiction of Hyderabad, Telangana courts
• Arbitration Venue: Arbitration to be conducted in Hyderabad, India
• Legal Costs: Unsuccessful party bears all legal costs and fees